Aftermarket Sales Leader @ Dubai, UAE

Job Description

• Drive Safety First and continuous improvement culture to ensure we always exceed expectations.
• Strategize and develop aftermarket business plan for the region to meet and exceed yearly targets
• Oversee the safe installation of all the required equipment and commission ready for safe operations.
• Lead warranty and aftermarket support to drive better NPS and deliver on customer needs.
• Manage budget and maintain margins at or above targets.
• Send timely reports, budgets and status updates to internal and external customers.
• Submit cost vs budget reports and track P&L on each job.
• Implement new initiatives to chaptalize on market need.
• Build a team to maintain, repair and service Xylem pumps and equipment meeting or exceeding Xylem OEM standard
• Deliver against key KPI’s as set out and agreed along with management.
• Work with key customers to ensure all existing service registrations are current and we get the opportunity to participate in tender.
• Develop a sound knowledge and awareness of Xylem Service Vertical portfolio.
• Serve as a key link of communication between key customers and internal sales team.
• Play an integral part in generating new sales leads that will turn into long-lasting relationships and value to Xylem.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Lead Tendering and Commercial Bidding Team (Oversee preparation of bid documents, attend status meeting, coordination, and submission of final offer
• Perform regular business review visits to distributors and end users to understand (new or improved offering, marketing strategy/mix, market, and competitor information etc.
• Develop marketing and communication plans.
• Proactively long terms service agreements and support the sale of maintenance agreements which will increase parts sale.
• Travel approx.60-80 days per year.
• Align Xylem top level aftermarket initiatives with regional and local GDP action plans.

Required Qualifications:

• Sc. in Mechanical Engineering or Equivalent.
• Knowledge and Experience of servicing pumps to OEM standards
• At least 8 years of experience with a minimum 3-5 years in similar role
• Experience of setting up a new team and running OEM or Facility Management business
• Experience in Sales with background of Operations and Engineering Services

Ref: CP007-Jo001